This Week in Iowa: Navigating the Medicaid transition to managed care

The Medicaid changeover to privatized, managed care in Iowa became official April 1, and a number of patients and providers have experienced difficulty navigating the change.

This Week in Iowa: Navigating the Medicaid transition to managed care Sarah Dixon, with the Iowa Primary Care Association, and Marissa Conrad, with Primary Health Care, discussed the how the transition is impacting healthcare providers and patients with Sabrina Ahmed on This Week in Iowa.

Dixon and Conrad also provided Local 5 News with the following information for any Medicaid-eligible Iowans who need assistance with their health insurance:

Patients who need assistance understanding or navigating the new program are encouraged to contact their primary care provider, or they can contact health benefit specialists by calling: 515-248-1500, 515-248-1400, or 515-248-1600 for assistance. 

Primary Health Care is a federally qualified health center that provides comprehensive primary care services including medical, dental, behavioral health and pharmacy services to all in Des Moines, Marshalltown and Ames.   If you’re looking for a  primary care provider, you can find locations on Primary Health Care's website at

For patients from other parts of the state, please visit to find the nearest nonprofit community health center. All of Iowa's health centers have specially trained staff who understand the needs of vulnerable populations.

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