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Water services restored for Urbandale residents Thursday morning; boil order lifted

Residents who were affected by the outage are advised not to drink the water without boiling it first.

URBANDALE, Iowa — UPDATE: The Urbandale Water Utility lifted the boil advisory Saturday morning. The city says all water samples returned safe for consumption.

Original story:

Water services have been restored to Western Urbandale residents Thursday morning, according to the Urbandale Water Utility

The news comes just a day after the utility announced a contractor had damaged a transmission main, affecting access to water in some areas. 

"Residents within an area located from Douglas Avenue north between 142nd and 184th Street will be without water until further notice," Urbandale Water Utility said in a press release just before 6 a.m. Wednesday. 

Although water services have been restored, affected residents should follow a few guidelines. 

"You should flush your lines by running all cold water taps in your home for for five minutes," the city of Urbandale said in an alert. "If you have a single-lever faucet, set it to run cold water. Begin with the lowest faucet in your home and then open the other faucets one at a time, moving from your lowest floor to your highest. After five minutes, turn off your faucets in reverse order, from highest to lowest."

Additionally, residents are under a boil order and should not drink the water until it has been boiled. Residents are advised to boil water for one minute and let it cool before using. Alternatively, they can use bottled water. 

The city of Urbandale says the water may still be used for bathing, laundry and "other similar purposes." 

Two elementary schools in the Waukee Community School District closed Wednesday due to the outage: Walnut Hills Elementary and Radiant Elementary. The schools also canceled "Beyond the Bell" childcare. 

Local 5 has a crew on the scene and will update this story as more information becomes available. Download the We Are Iowa app or subscribe to Local 5's "5 Things to Know" email newsletter for the latest.

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